Straight answers.
The questions we expect from every business that moves to One.
What does it cost?
One flat rate for all cards, from 0.50%, set by your monthly volume. Placeholder tiers are on the Pricing page.
Are there hidden fees?
No authorisation fees and no PCI fees. One rate, one statement.
Do I need a contract?
No contracts.
Do I pay for the terminal?
Terminal hire is free.
Where can I take payments?
In-store, online, or on your phone.
What about refunds?
Refunds are handled properly, with fees included.
What about Amex and business cards?
To confirm Pricing for business and specialty cards is being finalised.
When do I get paid?
Clear payouts, clear timing. To confirm Exact payout schedule.
Can I switch from my current provider?
To confirm How switching works, and how long it takes.
What if I have a problem?
To confirm Support routes and hours.